Terms and Conditions

Effective date: March 26, 2026

1. WHO WE ARE

Bloomly is a mobile application for couples, operated by Nuralabz ("we," "us," or "our"), a company registered in Poland. If you have any questions about these Terms, you can reach us at tom@nuralabz.com.

2. WHAT THESE TERMS COVER

These Terms and Conditions ("Terms") form a legally binding agreement between you and Nuralabz governing your use of the Bloomly mobile application and any related services (collectively, the "App"). By creating an account or using the App in any way, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree, please do not use the App.

3. ELIGIBILITY

You must be at least 18 years old to use Bloomly. By using the App, you confirm that you meet this requirement. The App is available in regions where the Apple App Store and Google Play Store operate. You are responsible for ensuring your use of the App complies with the laws of your country.

If your account has been previously suspended or terminated by us, you may not create a new account without our written permission.

4. YOUR ACCOUNT

To use Bloomly, you must register an account. You can do so using an email address and password, or by signing in with your Apple or Google account. You may optionally add a profile picture and your anniversary date to personalise your experience.

You are responsible for:

• Providing accurate and truthful information when registering.
• Keeping your login credentials confidential.
• All activity that takes place under your account.

If you believe your account has been accessed without your authorisation, contact us immediately at tom@nuralabz.com. We are not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

To connect with your partner on Bloomly, you will exchange an invitation code. Keep this code private and share it only with your partner. We are not responsible for consequences arising from sharing your invitation code with third parties.

5. THE APP AND ITS FEATURES

Bloomly offers tools designed to help couples connect and build shared experiences. These currently include:

• A shared journal for storing photos, videos, and written memories.
• Questions, games, and prompts to help partners learn more about each other.
• Optional real-time location sharing between connected partners.
• Home screen and lock screen widgets displaying relationship information.

Some features are available to all users. Others require a paid subscription (see Section 6). We may add, change, or remove features at any time, and we will do our best to communicate significant changes in advance.

The App is available in multiple languages. Translations other than English are generated automatically and may not be fully accurate. The English version of all legal documents and in-app content is the authoritative reference.

6. SUBSCRIPTIONS AND PAYMENTS

Free and premium access. Bloomly is free to download. Certain features are only available with an active paid subscription.

Subscription plans. We offer subscription plans on a monthly or annual basis. Pricing is displayed within the App and may change from time to time. We will notify you of any price changes affecting your active subscription.

Payment processing. All payments are handled by Apple (App Store) or Google (Google Play) depending on the platform you use. We do not store or process your payment details directly. By subscribing, you agree to the payment terms of the relevant platform.

Automatic renewal. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the renewal date. Cancellation must be done through your App Store or Google Play account settings.

Shared subscription. One subscription covers both partners. To share premium access, the subscribing partner must connect their account to their partner's account via the invitation code. If accounts are not connected, benefits will not be shared.

Promotional offers. We may offer discounts or trials from time to time. These are subject to their own conditions and may be withdrawn at any time.

7. CANCELLATIONS AND REFUNDS

You may cancel your subscription at any time through your App Store or Google Play account settings. After cancellation:

• You retain access to premium features until the end of your current billing period.
• Your subscription will not renew.
• No partial refunds are issued for unused time in a billing period.

All refund requests are handled exclusively by Apple or Google under their respective refund policies. We have no ability to issue refunds directly. If you need guidance on how to request a refund, contact us at tom@nuralabz.com.

8. YOUR CONTENT

Ownership. Any content you create or upload in the App - including photos, videos, journal entries, and messages ("Your Content") - remains yours. We do not claim ownership of it.

Licence to us. By uploading content to the App, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, display, and process that content solely to provide the App's features and services to you. We do not use your content for advertising or share it with third parties outside of what is necessary to operate the App.

Your responsibility. You are responsible for ensuring that Your Content does not infringe the rights of others and does not violate these Terms or applicable law. You must not upload content that is:

• Illegal, harmful, threatening, or defamatory.
• Infringing on someone else's intellectual property or privacy rights.
• Pornographic, abusive, or otherwise inappropriate.
• Designed to disrupt, damage, or gain unauthorised access to any system.

We reserve the right to remove content that violates these Terms without notice.

Shared access. Content you upload may be visible to your connected partner. You accept full responsibility for what you share within the App.

9. ACCEPTABLE USE

You agree to use Bloomly only for its intended purpose - building connection between you and your partner - and in accordance with all applicable laws.

You must not:

• Use the App to harass, stalk, threaten, or harm any person.
• Attempt to gain unauthorised access to the App, its servers, or other users' accounts.
• Use automated tools (bots, scrapers, crawlers) to extract data from the App.
• Reverse-engineer, decompile, or attempt to access the App's source code.
• Distribute malware, spam, or any harmful software through the App.
• Impersonate another person or entity.
• Use the App for any commercial purpose without our prior written consent.
• Circumvent any technical measures we use to protect the App.

Violations may result in immediate account suspension or termination, and may be reported to relevant authorities where appropriate.

10. INTELLECTUAL PROPERTY

All elements of the Bloomly App - including its name, logo, design, code, features, and written content - are owned by or licensed to Nuralabz and are protected by applicable intellectual property laws.

We grant you a limited, personal, non-transferable, revocable licence to use the App for your own private, non-commercial use. This licence does not give you any ownership rights in the App.

You may not copy, reproduce, distribute, modify, or create derivative works from any part of the App without our express written permission.

11. ACCOUNT INACTIVITY

If your account has been inactive for 12 consecutive months (defined as no logins or meaningful activity), we may deactivate it. For free accounts, this may include deletion of stored content.

For accounts with a lapsed premium subscription, content created during the premium period will be retained for up to 3 months after expiry. If no renewal occurs within that period, the content may be permanently deleted.

We will attempt to notify you by email before taking any action on your account due to inactivity. You can reactivate your account at any time by logging in before the retention period expires.

12. SERVICE AVAILABILITY

We aim to keep Bloomly available and running smoothly, but we cannot guarantee uninterrupted service. The App may experience downtime due to maintenance, technical issues, or circumstances outside our control.

We will make reasonable efforts to schedule maintenance during low-usage hours and to give advance notice where possible. However, we are not liable for any loss or inconvenience caused by service interruptions, and subscription fees are non-refundable in the event of downtime.

13. THIRD-PARTY SERVICES AND LINKS

The App relies on third-party infrastructure providers (such as cloud hosting and analytics services) to function. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

The App may also contain links to external websites. These are provided for convenience only. We do not control those sites and are not responsible for their content, privacy practices, or availability. Visiting them is at your own risk.

14. DISCLAIMER OF WARRANTIES

The App is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the App will be error-free, secure, or available at all times, or that any content within the App is accurate or complete.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nuralabz and its team members shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App.

In any case, our total liability to you for any claim arising out of these Terms or your use of the App shall not exceed the total amount you have paid us in the 12 months preceding the claim. If you have made no payments, our liability is limited to €50.

Nothing in these Terms excludes or limits liability that cannot be excluded under Polish or EU law, including liability for death or personal injury caused by negligence, or for fraud.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Nuralabz and its team from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the App, your breach of these Terms, or your infringement of any third party's rights.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will update the effective date at the top and, for material changes, notify you via the App or by email. Your continued use of the App after the new Terms take effect constitutes your acceptance of them.

If you do not agree with the updated Terms, you should stop using the App and may delete your account.

18. TERMINATION

We may suspend or terminate your access to the App at any time if we believe you have violated these Terms, engaged in fraudulent activity, or if we are required to do so by law.

You may delete your account at any time from within the App (Profile > Settings > Delete Account).

Termination does not affect any rights or obligations that arose before the date of termination. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

19. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Poland. Any disputes arising from these Terms or your use of the App shall be subject to the jurisdiction of the courts of Poland.

If you are a consumer located in the European Union, you may also be entitled to bring proceedings in the courts of the EU member state where you are resident, in accordance with applicable EU consumer protection law.

We encourage you to contact us first at tom@nuralabz.com to try to resolve any issue informally before initiating legal proceedings.

20. MISCELLANEOUS

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nuralabz regarding the App.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No waiver. Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision.

Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.

21. CONTACT

For any questions about these Terms, please contact us at:

Email: tom@nuralabz.com